Terms & Conditions

Terms & Conditions of use

This is a formal disclosure of how any personal or non-personal information is used by our website.

We appreciate your trust and understand the sensitivity of personal information. Information gathered is used to help us improve our website and enhance the buying experience of our customers.

By visiting our website you accept and agree to the policies detailed below.

We collect and store information when you: (1) Register on our website; (2) Place an order; (3) Sign up for our newsletter; (4) Contact us; (5) Participate in promotions or surveys. Information may be used in conjunction with information received from other resources, such as address update services.

Cookies

When visiting our website, we use cookies to collect non-personal information that helps us identify you and monitor your usage. A cookie is a small text file that tells us when you visited our site, what pages you viewed, and how much time you spent on our site. We also collect other information, such as your IP address, the browser you are using, your computer's operating system, and the domain that brought you to us. This information helps keep our website relevant to our customers. Cookies also allow us to personalize your buying experience and enhance the service we provide you. For example, cookies allow you to enter the site freely, by eliminating the repetition of re-entering your username and password. They are also integral to keeping items in your shopping cart. You are free to decline cookies; click Help on your web browser to learn how to change your preferences. Please keep in mind that if cookies are turned off, you may be limited when using the features we provide.

Usage

Information we collect helps us provide our service. It helps us: (1) Fulfill requests for products; (2) Contact you and promptly respond to your inquiries; (3) Keep you updated with newsletters, website updates, and promotional items; (4) Address problems with our service and website; (5) Protect the integrity of our business and website.


SHIPPING POLICY

We offer a flat rate shipping cost of $5.95 on all orders.

All orders will be processed within 24-48 hours. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We use UPS, FEDEX, or USPS depending on the weight of the order. You will receive a tracking code once your order is shipped so you can track your order up until delivery.

Shipping usually takes just a few days however we cannot guarantee when an order will arrive. Shipping or transit times offered to you by us should be considered estimates. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

RETURNS

All returns or exchange request must be made within 30 days. You must have a Return Authorization(RA) number before returning any merchandise to us. Any returns without a RMA number will be refused.

Contact us for a return number RMA before sending the item back.

Shipping is not refundable on returns. A 20% restocking fee may apply on all non-damaged items that are returned.

All refunds will be reflected on customer accounts only once the item is received.

We will gladly accept the return of products that are defective due to manufacturing and/or workmanship defects for 30 days from the date of purchase.

Fulfillment mistakes that make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.

Returns and shipment mistakes also require a RMA number.

EXCEPTIONS

Perfumes and Colognes are not returnable or refundable due to the nature of these products.